Contact information

We're here to help. Whether you have a question about your order, our products, shipping, or anything else, our support team is happy to assist you.

Customer Support

Email: info@pepfirst.net Phone: +1 (307) 316-5197

Our support team is available Monday through Friday, 9:00 AM – 5:00 PM (EST). We aim to respond to all inquiries within 1 business day. Messages received on weekends or holidays will be answered on the next business day.

How We Can Help

• Order status & tracking — Include your order number and we'll check on your shipment right away.
• Returns & refunds — See our Refund Policy for details on our 90 Day Money Back Guarantee, or email us to start a return.
• Product questions — Not sure which product is right for you, or have a question about ingredients or suggested use? We're happy to help.
• Wholesale & partnership inquiries — Reach out via email with details about your business.

To help us assist you faster, please include your full name and order number (if applicable) in your message.

Company Details

Pepfirst is operated by:

CRESTLINE CARTFLOW LLC, 2111 E LODGEPOLE DR, EAGLE MOUNTAIN, UT 84005

Please note: this is our registered business address, not a returns address. Do not send returns here — contact us first and we will provide return instructions.